Colorado Springs Internal Customer Service Training

Imagine what life would be like if we could change the attitudes and behaviors of people we work with! Admit it, you’d love that kind of control, wouldn’t you? Well, this class is the next best thing. In this lively, interactive session, we will explore psychology and strategies to enhance relationships and strengthen internal customer service with co-workers. You will learn simple steps to improve interpersonal skills, convey value and convert challenging situations to constructive outcomes!

By the end of this program, participants will have learned how to:

  • Choose a change to serve yourself and others
  • Define the term “Customer Service”
  • Explore the Principle of Legitimacy
  • Leverage 5 Personal Listening Styles
  • Create a Customer Effort Score
  • Use The CARLA Concept™ for sound service results
  • Avoid 4 behaviors that sabotage the customer experience

About Your Presenter

Colorado Springs Internal Customer Service Training with Laura BenjaminLaura Benjamin is the owner of a Communication Consulting Company in Colorado Springs. Since 1997, she has specialized in interpersonal and online customer and co-worker communication. Laura has trained groups from 5 to 500, facilitated team meetings and spoken for organizations throughout Colorado, the U.S., Canada, Germany and Great Britain. A former Customer Service Manager who led a team of 100+ regular and seasonal representatives at Current Inc., Laura also worked as an Employee Benefits Specialist for the Rochester Institute of Technology/National Technical Institute for the Deaf. She was part of the Communication Staff for the City of Colorado Springs and served seven years active duty as a paralegal in the USAF where she earned a USAF Commendation Medal and Marksmanship Medal. Laura enjoys writing, reading, hiking, hunting, kayaking and time with family. She is the mother of three, gramma of two and is owned by a couple of very spoiled cats.