Welcome! Laura Benjamin here. For the past 18 years, I’ve helped organizations and businesses promote their company, cause, product or program via internal and external customer service training and online and interpersonal communication projects. I have worked with clients throughout Colorado, the U.S., Canada, Germany and Great Britain.
Here’s what one client has said:
“Laura lives in the real world, not in the halls of academia. An excellent listener who thinks out of the box, she seeks out the how instead of the why not.” —Tim Wilson, Owner, Your Import Car Doctor, Colorado Springs CO
Contact me for more info on how we can work together. –Laura Benjamin
LAURA BENJAMIN’S BIO
Laura Benjamin is the owner of a Colorado Springs Communication Company specializing in interpersonal and online communication for customers, constituents and co-workers. For over 18 years, Laura has worked with Fortune 500 firms, independent businesses, boards, trusts, trade associations, non-profits, law enforcement, municipalities and the U.S. Military. She has trained, facilitated and spoken for groups of 15-500 throughout Colorado, the U.S., Canada, Germany and Great Britain.
Since 1997, Laura has also managed communication, customer service, social media, video and team development projects, helping organizations promote their company, cause, product or program. She has coached business owners and frontline leaders. As a facilitator, she has organized and led strategic planning sessions, townhall meetings, marketing summits and leadership retreats. Her clients include BachmanPR, OrthoAccel Technologies Inc, Wells Fargo, U.S. Army, Junior Achievement, State of Florida, Cabela’s, ProRodeo Hall of Fame and Museum of the American Cowboy, among others.
Laura is creator of the CARLA Concept™ Communication Model and author of the book of the same name. She is a skilled facilitator in a number of professional development assessments, including DISC Behavioral Styles, Team Dimensions and Personal Listening profiles. Her work has been featured on television, radio, online journals, newspapers and trade magazines. She has been a commencement speaker and guest lecturer at colleges and universities on customer service, leadership and communication.
Earlier in her career, Laura served on the Communication Staff for the Mayor and City of Colorado Springs where she managed the Mayor’s blog and facilitated social media. At Current, Inc. she was a Sales and Customer Service Team Manager who supervised an operations team of 100+ employees. She also led an upsell and cross-sell initiative at that 400-person call center which achieved almost $1M in revenue in 18 months. At the Rochester Institute of Technology and National Technical Institute for the Deaf (RIT/NTID), Laura was a Senior Human Resources and Benefits Specialist who supported over 2500 faculty and staff, including the deaf and hearing-impaired. Through her efforts, the college achieved a 20% increase in benefit plan participation.
Laura served her country as a decorated Non-commissioned Officer in the United States Air Force, with seven years active duty as a Paralegal. She was also a volunteer member of the Base Honor Guard Team, providing military honors for Active Duty, Reserve and National Guard service members and families. During her enlistment, she attended the Non-commissioned Officers Leadership School and earned a USAF Commendation Medal, Marksmanship Medal and Honorable Discharge.
Laura has volunteered for the Home Front Cares Welcome Home Heroes Program, Junior Achievement, Young Women of the West and Colorado State Parks and Wildlife. She also served on the boards of the National Speakers Association Colorado Chapter, Pikes Peak Partnership and Pikes Peak Council of the Boy Scouts of America. She is Past-president of the Colorado Springs Society for Human Resources Management and a 2010 graduate of the Leadership Program of the Rockies. Laura was appointed by the Secretary of the Interior to serve a second three-year, public-at-large role on the Bureau of Land Management’s Resource Advisory Council (RAC) for Colorado’s Frontrange.
Laura lives in Black Forest, Colorado, where a wildfire burned 500 homes in 2013. Her home was destroyed, but she has since rebuilt on the same site. Laura enjoys camping, hiking, elk hunting, kayaking and exploring Colorado. Subscribe to her articles and audio programs at Laura-Benjamin.com.
To discuss a customer service or communication project, training program, speaking engagement or article reprint, contact Laura.
THE PERSONAL STORY
I grew up in Upstate New York as the eldest of six children. My mom was a city girl and dad was one of 10 on a nearby farm. They met at a bus stop, married and raised a close-knit family. We attended Catholic schools, spent our free time skiing, swimming and roaming the woods at the cabin Grandpa built in the Bristol Hills. Eventually Mom and Dad followed their young ‘uns out to Colorado, where we all still live. Most of us inherited the entrepreneurial gene from Dad and are self-employed.
I enlisted in the United States Air Force right after high school, cross-trained into the paralegal field and traveled the US, starting with the frigid Upper Peninsula of Michigan. It was a privilege to serve seven years active duty and volunteer on the Base Honor Guard Team providing military honors for deceased service members and their families.
An assignment to Denver got me hooked on Colorado. So after an HR job at the Rochester Institute of Technology/National Technical Institute for the Deaf, the kids and I moved to Colorado Springs. I worked as a career marketing consultant, call center rep, then Sales Team Manager at Current Inc. managing a team of 100+ before starting my business in 1997. Along the way I’ve also cleaned stalls at a 400-head horse farm, sold vinyl checkbook covers, walked dogs and tweeted for the Mayor of Colorado Springs.
Want to know more? Please send me a note.