Laura Benjamin is Principal and Owner of Communicate Colorado, LLC, a communication consulting and training company in Colorado Springs. For over 18 years, Laura has worked with Fortune 500 firms, independent businesses, boards, trusts, trade associations, law enforcement, municipalities and U.S. Military. She has trained, facilitated and spoken for groups of 15-500 throughout the U.S., Canada, Germany and Great Britain. Testimonials | Clients | Contact
Since 1997, Laura has helped clients improve communication with customers, co-workers and constituents. As a facilitator, she has led strategic planning sessions, partner meetings, teambuilding and leadership retreats. Her clients include Impact Leadership Development Group, Bachman PR, SEMA Construction, Spectranetics, OrthoAccel Technologies, Wells Fargo, U.S. Army, State of Florida, ProRodeo Hall of Fame, Pikes Peak Library District and Cabela’s World’s Foremost Outfitter, among others. Her trainings are fun, interactive and substantive.
Laura is creator of the CARLA Concept™ Communication Model and author of the book of the same name. She is a skilled facilitator in DISC Behavioral Styles, Team Dimensions and Personal Listening profiles. Her work has been featured on television, radio, online journals, newspapers and trade magazines. She has been a commencement speaker and guest lecturer at colleges and universities on customer service, leadership and communication.
Earlier in her career, Laura served on the Communication Staff for the Mayor and City of Colorado Springs. At Current, Inc. she was a Sales and Customer Service Team Manager who supervised an operations team of 100+ employees. She also led an upsell and cross-sell initiative at that 400-person call center which achieved almost $1M in revenue in 18 months. At the Rochester Institute of Technology and National Technical Institute for the Deaf (RIT/NTID), Laura was a Senior Human Resources and Employee Benefits Specialist who supported over 2500 faculty and staff, including the deaf and hearing-impaired. Through her efforts, the college achieved a 20% increase in benefit plan participation.
Laura served her country as a decorated Non-commissioned Officer in the United States Air Force, with seven years active duty as a Paralegal. She was also a volunteer member of the Base Honor Guard Team, providing military honors for Active Duty, Reserve and National Guard service members and families. During her enlistment, she attended the Non-commissioned Officers Leadership School and earned a USAF Commendation Medal, Marksmanship Medal and an Honorable Discharge.
Laura has volunteered for the Home Front Cares Welcome Home Heroes Program, Junior Achievement, Young Women of the West and Colorado State Parks and Wildlife. She also served on the boards of the National Speakers Association Colorado Chapter, Pikes Peak Partnership and Pikes Peak Council of the Boy Scouts of America. She is Past-president of the Colorado Springs Society for Human Resources Management and a 2010 graduate of the Leadership Program of the Rockies. Laura is presently serving a second three-year, public-at-large volunteer role on the Bureau of Land Management’s Resource Advisory Council (RAC) for the Colorado Frontrange.
Laura lives in Black Forest, Colorado, where a wildfire burned 500 homes in 2013, including her historic log cabin home. Her book, Wildfires of Change: How to Rebound and Rise From the Ashes, will be published in Summer 2016. Laura enjoys writing, camping, hiking, hunting, kayaking, books, music, video, photography and exploring Colorado. Her humor blog is at CabinMama.com and she is owned by two spoiled cats.
THE PERSONAL STORY
I grew up in Upstate New York as the eldest of six children. My mom was a city girl and dad was one of 10 on a nearby farm. They met at a bus stop, married and raised a close-knit family. We attended Catholic schools, spent our free time skiing, swimming and roaming the woods at the cabin Grandpa built in the Bristol Hills. Eventually Mom and Dad followed their young ‘uns out to Colorado, where we all still live. Most of us inherited the entrepreneurial gene from Dad and are self-employed.
I enlisted in the United States Air Force right after high school, cross-trained into the paralegal field and traveled the US, starting with the frigid Upper Peninsula of Michigan. It was a privilege to serve seven years active duty and volunteer on the Base Honor Guard Team providing military honors for deceased service members and their families.
An assignment to Denver got me hooked on Colorado. So after an HR job at the Rochester Institute of Technology/National Technical Institute for the Deaf, the kids and I moved to Colorado Springs. I worked as a career marketing consultant, call center rep, then Sales Team Manager at Current Inc. managing a team of 100. I started my business in 1997. Along the way I’ve also cleaned stalls at a 400-head horse farm, sold vinyl checkbook covers, walked dogs and tweeted for the Mayor of Colorado Springs.
Want to know more? Please send me a note.