I’m Laura Benjamin, a business consultant, coach, trainer, speaker and strategic planning facilitator specializing in customer service and co-worker communication. I’m located just north of Colorado Springs and not far from Denver.
For over 20 years, I have helped clients throughout Colorado, the U.S., Canada, Germany and Great Britain attract and retain customers, improve co-worker communication and strengthen teams. Contact me to discuss your project, facilitation, training or speaking event.
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Laura Benjamin is the owner of a business consulting, training and facilitation company near Colorado Springs, Colorado. For over 20 years, she has worked with Fortune 500 firms, independent businesses, boards, leadership teams, trusts, trade associations, non-profits and the U.S. Military. She has spoken for groups of 15-500 throughout Colorado, the U.S., Canada, Germany and Great Britain. She was twice designated a Meeting Professionals International “Platinum Program Speaker” for her interactive style, substantive content and entertaining, personable approach.
Since 1997, Laura has also managed consulting projects focused on customer service, leadership development and communication. She has coached executives, business owners and frontline leaders. As a facilitator, she has organized and led strategic planning sessions, marketing summits and leadership retreats. Her clients include OrthoAccel Technologies Inc, Wells Fargo, U.S. Army, Junior Achievement, State of Florida, Habitat for Humanity ReStores, Certified Horsemanship Association, Cabela’s and the ProRodeo Hall of Fame and Society for Human Resources Management among others.
Laura is a skilled facilitator in a number of business and professional development assessments, including DISC Behavioral Styles, Team Dimensions, Personal Listening, and Leadership CultureLink profiles. Her work has been featured on television, radio, online journals, newspapers and trade magazines. She has been a commencement speaker and guest lecturer at colleges and universities on career success, customer service, leadership and communication.
Earlier in her career, Laura was part of the Communication Staff for the Mayor and City of Colorado Springs. At Current, Inc. she was a Sales and Customer Service Team Manager who supervised an operations team of 100+ employees. She also led an Upsell and Cross-sell initiative at that 400-person call center which achieved almost $1M within 18 months. At the Rochester Institute of Technology and National Technical Institute for the Deaf (RIT/NTID), Laura was a Senior Human Resources and Benefits Specialist who supported over 2500 faculty and staff, including the deaf and hearing-impaired. Through her efforts, the college achieved a 20% increase in benefit plan participation.
Laura served her country as a decorated Non-commissioned Officer in the United States Air Force, with seven years active duty as a Paralegal and Claims Manager. She was also a volunteer member of the Base Honor Guard Team, providing military honors for Active Duty, Reserve and National Guard service members and families. During her enlistment, she attended the Non-commissioned Officers Leadership School and earned a USAF Commendation Medal, Marksmanship Medal and Honorable Discharge.
Laura has volunteered for the Pikes Peak Area Quality of Life Indicators, Home Front Cares Welcome Home Heroes Program, Junior Achievement, Young Women of the West and Colorado State Parks and Wildlife. She also served on the boards of the National Speakers Association Colorado Chapter, Pikes Peak Partnership and Pikes Peak Council of the Boy Scouts of America. She is Past-president and member of the Colorado Springs Society for Human Resources Management, a 2010 graduate of the Leadership Program of the Rockies and member of the International Association of Facilitators. Laura was appointed by the Secretary of the Interior to serve a second three-year, public-at-large role for the Bureau of Land Management Resource Advisory Council for the Colorado Frontrange.
Laura is the proud mother of three great young adults. She likes to write, read, camp, kayak, hike and travel with family. She lives in Black Forest near Colorado Springs. In 2013 her historic log cabin home burned in the Black Forest Wildfire. She has since rebuilt. To contact Laura, visit Laura-Benjamin.com
To discuss a consulting project, training needs, strategic planning session or speaking opportunity, please send an email.
The Personal Story
I grew up in Upstate New York as the eldest of six children. My mom was a city girl and dad was one of 10 on a nearby farm. They met at a bus stop, dated for five years, married and raised a close-knit family. We attended Catholic schools, spent our free time skiing, swimming and roaming the woods at the cabin Grandpa built near Canandaigua NY. Eventually Mom and Dad followed their young ‘uns out to Colorado, where we all still live. Five of the six of my siblings are self-employed small business owners, thanks to Dad’s entrepreneurial genes.
My writing career launched in high school when I wrote and printed “The Flockette Gazettes” on a blue mimeograph machine when the nuns weren’t watching. Intrigued by music and theatre, I joined the production of “Fiddler on the Roof” with my sisters. That must have planted seeds for a future career in sales, public speaking and training.
I enlisted in the United States Air Force straight out of high school, cross-trained into the paralegal career field and traveled the US, starting with the frigid Upper Peninsula of Michigan. An assignment to Lowry AFB in Denver, Colorado got me hooked on Colorado. So after marriage, three children and working in HR at the Rochester Institute of Technology, the kids and I moved to Colorado Springs to join family. I worked as a call center rep, then sales team manager at Current Inc. before starting my training, coaching and consulting business in 1997.
My personal style is an I/ENFP on Myers-Briggs, a high “I”, mid-level “D & S”, low “C” on the DiSC Profile. Top strengths from Gallup’s StrengthFinders test are Maximizer, Strategic, Empathy, Relator and Developer. As a result, I feel I’m blessed to be well suited for the work I do.
God is good. Life is good. The “kids” are grown, parents and siblings are happy and healthy and I’m doing work I love to help people and businesses grow. We had a slight bump in the road when our home and my business burned in a 2013 Colorado wildfire, but we’ve since rebuilt and recovered. I created a keynote presentation on non-negotiable change as a result of lessons learned from the wildfire, started a podcast and am writing the book, Wildfires of Change. Faith, family, freedom, friends, clients and subscribers are very important to me. I am owned by two cats and strive each day to make a positive difference in people’s lives!