I’m Laura Benjamin, a business consultant, coach, trainer, speaker and strategic planning facilitator specializing in customer service and co-worker communication. I’m located north of Colorado Springs and not far from Denver.
For over 20 years, I have helped clients throughout Colorado, the U.S., Canada, Germany and Great Britain build customer relationships, face change, improve communication and strengthen teams. Contact me to discuss your project or event and how I may be able to help you.
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Laura Benjamin is the owner of a business coaching, training and consulting company in Black Forest, near Colorado Springs. For over 20 years, she has worked with Fortune 500 firms, independent businesses, trade associations, non-profits, and the U.S. Military to improve customer service, communication and team dynamics. Laura has consulted, trained and spoken throughout the U.S., Canada, Germany and Great Britain for groups of 15-500. She was twice designated a Meeting Professionals International “Platinum Program Speaker” for her interactive style and entertaining, educational approach.
Since 1997, Laura has also coached independent business owners and corporate managers. She has facilitated strategic planning sessions, marketing summits and leadership retreats. Her client list includes OrthoAccel Technologies, Wells Fargo, U.S. Army, Junior Achievement, State of Florida, Habitat for Humanity ReStores, Certified Horsemanship Association, Cabela’s and the ProRodeo Hall of Fame.
Laura is creator of The CARLA Concept™ Communication Model. She is a skilled facilitator in a number of business and professional development assessments, including DISC Behavioral Styles, Team Dimensions, Personal Listening, and Leadership CultureLink profiles. Her work has been featured on television, radio, online journals, newspapers and trade magazines. She has been a commencement speaker and guest lecturer at colleges and universities on career success, customer service and communication.
Earlier in her career, Laura facilitated social media, content development and communication for the City of Colorado Springs and Mayor’s office. At Current, Inc. she was a Sales and Customer Service Manager who supervised operational teams of 100+ employees. She also led the Upsell and Cross-sell Project at that 400-person call center to achieve almost $1M in added revenue. At the Rochester Institute of Technology and National Technical Institute for the Deaf (RIT/NTID), Laura was a Senior Employee Benefits Specialist who supported over 2500 faculty and staff, including the deaf and hearing-impaired. Through her efforts, the college achieved a 20% increase in benefit plan participation.
Laura served her country as a decorated Non-commissioned Officer in the United States Air Force, with seven years active duty as a Paralegal. She was also a volunteer member of the Base Honor Guard Team, providing military honors for Active Duty, Reserve and National Guard service members and their families. During her enlistment, she attended the Non-commissioned Officers Leadership School and earned a USAF Commendation Medal, Marksmanship Medal and Honorable Discharge.
Laura has volunteered for the Pikes Peak Area Quality of Life Indicators, Home Front Cares Welcome Home Heroes Program, Junior Achievement, Young Women of the West and Colorado State Parks and Wildlife. She also served on the boards of the National Speakers Association Colorado Chapter, Pikes Peak Partnership and Pikes Peak Council of the Boy Scouts of America. She is Past-president and member of the Colorado Springs Society for Human Resources Management, a 2010 graduate of the Leadership Program of the Rockies and member of the International Association of Facilitators. Laura was appointed by the Secretary of the Interior to serve a second three-year, public-at-large role for the Bureau of Land Management Resource Advisory Council for the Colorado Frontrange.
A proud mother of three great young adults, Laura is owned by two spoiled cats. She likes to write, read, camp, kayak, hike, take pictures and spend time with family. In 2013, her historic log cabin home burned in Colorado’s Black Forest Wildfire. She has since rebuilt.
To discuss a consulting project, training needs, strategic planning session or speaking opportunity, please send an email.
The Personal Story
I grew up in Upstate New York as the eldest of six children. My mom was a city girl and dad was one of 10 on a nearby farm. They met at a bus stop, dated for five years, married and raised a close-knit family. We attended Catholic schools, spent our free time skiing, swimming and roaming the woods at the cabin Grandpa built near Canandaigua NY. Eventually Mom and Dad followed their young ‘uns out to Colorado, where we all still live. Five of the six of my siblings are self-employed small business owners, thanks to Dad’s entrepreneurial genes.
My writing career launched in high school when I wrote and printed “The Flockette Gazettes” on a blue mimeograph machine when the nuns weren’t watching. Intrigued by music and theatre, I joined the production of “Fiddler on the Roof” with my sisters. That must have planted seeds for a future career in sales, public speaking and training.
I enlisted in the United States Air Force straight out of high school, cross-trained into the paralegal career field and traveled the US, starting with the frigid Upper Peninsula of Michigan. An assignment to Lowry AFB in Denver, Colorado got me hooked on Colorado. So after marriage, three children and working in HR at the Rochester Institute of Technology, the kids and I moved to Colorado Springs to join family. I worked as a call center rep, then sales team manager at Current Inc. before starting my training, coaching and consulting business in 1997.
My personal style is an I/ENFP on Myers-Briggs, a high “I”, mid-level “D & S”, low “C” on the DiSC Profile. Top strengths from Gallup’s StrengthFinders test are Maximizer, Strategic, Empathy, Relator and Developer. As a result, I feel I’m blessed to be well suited for the work I do.
God is good. Life is good. The “kids” are grown, parents and siblings are happy and healthy and I’m doing work I love to help people and businesses grow. We had a slight bump in the road when our home and my business burned in a 2013 Colorado wildfire, but we’ve since rebuilt and recovered. I created a keynote presentation on non-negotiable change as a result of lessons learned from the wildfire, started a podcast and am writing the book, Wildfires of Change. Faith, family, freedom, friends, clients and subscribers are very important to me. I am owned by two cats and strive each day to make a positive difference in people’s lives!