Hi. My name is Laura Benjamin. I’m the person behind this website and author of this blog. And I’m very glad you’re here!
I help companies fulfill a moral obligation to succeed in business. I work with owners and organizations that want help promoting their products, policies, programs and services to attract and retain customers.
I also write about communication, customer service, marketing and change. I publish once a week. To get my articles via email, click this link. (Once you confirm, I’ll send you two free Tip Sheets.)
Professional Biography: Laura Benjamin Consulting is a veteran-owned consulting, coaching and training company based in Colorado Springs. Since 1997, Laura has worked with Fortune 500 firms, non-profits, U.S. military, trusts, trade associations, teams, boards and independent businesses. Twice designated a Meeting Professionals International “Platinum Program Speaker”, Laura has presented programs on three continents for groups of 5-500. She is known for her personable and entertaining style, as well as interactive, substantive training programs and keynote speeches.
An experienced meeting moderator and strategic planning facilitator, Laura has helped organizations and boards clarify vision, mission, values, goals, roles and responsibilities as well as customer service and marketing objectives. She is a skilled trainer in the DiSC® Behavioral Styles, Team Roles and Personal Listening profiles. Laura is also certified in Leadership Culturelink™ and ConflictLens™ instruments. She is creator of The CARLA Concept™ Communication Model and author of a self-published handbook by the same name. Laura’s work has been featured on radio and television, blogs, trade magazines and newspapers.
Laura’s consulting projects have included working with a 10-site statewide bank on customer service, marketing and mystery shopping initiatives, facilitating social media marketing, blogging, SEO and WordPress website implementation, facilitating team and board leadership development, employee retention and engagement efforts, and communication process improvement.
Earlier in her career, Laura facilitated communications and social media for the Mayor and City of Colorado Springs. She was a Sales and Service Team Manager for Current Inc. who supervised 100+ regular and seasonal sales and service representatives. She also led a 400-person Upsell and Cross-sell Marketing Initiative that generated almost $1 Million in additional revenue. At the Rochester Institute of Technology and National Technical Institute for the Deaf (RIT/NTID), Laura worked as a Senior Employee Benefits Specialist responsible for communication and benefits administration for 2500 faculty and staff, including the deaf and hearing-impaired. Through her efforts, RIT achieved a 20% increase in benefit program participation.
Laura is a Veteran of the United States Air Force and served seven years active duty as a Paralegal. She was a member of the Base Honor Guard Team which provided military honors for families of Active Duty, Reserve and National Guard servicemen and women. She earned a USAF Commendation Medal, a Marksmanship Medal and an Honorable Discharge.
She is a member and Past-president of the Colorado Springs Society for Human Resources Management (CSSHRM). She has volunteered for the Pikes Peak Area Quality of Life Indicators, The Home Front Cares Welcome Home Heroes Program, Junior Achievement, Young Women of the West and Colorado State Parks and Wildlife. She served on the boards of the National Speakers Association Colorado Chapter, Pikes Peak Partnership and Pikes Peak Council of the Boy Scouts of America. She is a 2010 graduate of the Leadership Program of the Rockies (LPR). Laura was appointed by the Secretary of the Interior to serve a second three year term in a public-at-large role for the Bureau of Land Management Colorado Frontrange Resource Advisory Council (RAC).
A proud mother of three great young adults, Laura is owned by two spoiled cats. She likes to write, read, camp, kayak, hike, take pictures and spend time with family. In 2013, her historic cabin home burned in Colorado’s Black Forest Wildfire. She has rebuilt on the same site and now writes from a bright and spacious new office!
To discuss Laura’s ability to work with you or your organization, call or send her an email.