Questions to Get Employee Feedback

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Gallup Organization found that supervisors get less than 13% of the information they need to do their jobs. And often, the only way they question employees is to ask,

– “How are you doing?”
– “What’s new?”
– “Is there anything I should know?”

We all know what kind of information comes from that line of questioning – little if any!

It’s not easy to get people talking in a way that elicits constructive information. Sometimes we think it’s better if people don’t talk because then we don’t have to deal with complaints or unreasonable requests. But open communication is a gift because we learn what’s going on inside the organization and our employee’s heads. There are fewer surprises when we get teams talking. Everyone benefits.

Schedule time each week to chat informally with your folks. You can pick a question of the week and even post it on a whiteboard so people are prepared to discuss it in your team meeting.

Begin by asking, “What did you do this week that…”

  • was customer-focused
  • supported a co-worker
  • was redundant
  • solved a problem
  • got results
  • taught you a lesson
  • changed expectations
  • reversed a decision
  • changed your mind
  • provided leadership
  • was creative or innovative
  • surprised you
  • disappointed you
  • made your boss look good
  • made your organization look good
  • made your team look good
  • made a vendor/partner look good
  • raised your self-confidence
  • made the time fly by
  • encouraged you
  • rallied the underdog
  • moved the bar
  • made you stretch
  • frustrated you
  • offered a solution
  • facilitated a discussion
  • resolved a conflict
  • made someone happy
  • reinforced your brand
  • attracted customers
  • recruited a job candidate
  • engaged an employee
  • developed someone
  • thanked a supplier
  • was above your pay grade
  • you’d like to brag about

This communications strategy doesn’t have to take a lot of time, but it will help you get to know your employees, get them actively engaged in the day-to-day business and raise issues to benefit the organization. And you’ll become a leader who can truthfully say you partner with your employees and teamwork gets you the information you need to do your job effectively!